Insomnia Coffee Company are delighted to announce that 3 of our stores have been selected as a Retail Excellence Top 100 store.
Insomnia, Main Street, Cavan
Insomnia, Hoey’s Lane Dundalk, Louth
Insomnia, Market Cross Shopping Centre, Kilkenny
Retail Excellence is the largest retail industry representative organization in Ireland. The Top100 stores comprises of retailers from around the country in every sector within the Irish Retail Industry. The awards were established in 1997 to promote best practice and encourage high standards in the Irish retail industry.
As part of the Top 100 selection process, all store entrants were visited by a mystery shopper, the minimum mystery shop score of 93% was required to achieve Top100 status. The average score for the Top100 Stores was 93.35%.
Cavan opened its doors in in December 2017 and has been led by store manager Kimberly Brady, who commented, “We are all delighted and really happy to be recognised as a Top100 store, I am very proud of my team and the work they have all put into achieving this”. Kimberly has also been nominated by Insomnia for Retail Excellence’s Store Manager of the Year.
Dundalk Supervisor Scott Dorian joined Insomnia in December 2018 with the opening of the Dundalk store and said, “We’re just fortunate that we all enjoy what we do and like our customers, so it’s just second nature to be friendly and welcoming to everyone who visits our store”. Ciara Lewis originally joined Dundalk as a supervisor in November 2018 before being promoted to Dundalk Store Manager in May 2019. Ciara added “We are all delighted, I am so pleased and proud of the team”.
Market Cross is led by Mateusz Bielen who joined Market Cross in February 2017 as a Barista before being promoted to Trainee Supervisor, Supervisor and finally Store manager in October 2018. Mateusz has competed in numerous barista championships over the years and won Insomnia’s Latte Art Throw Down in 2017. Mateusz said “I am so proud of my team, this is great recognition for the great customer service they provide”.
Harry O Kelly CEO of Insomnia said: “We are delighted 3 of our stores have been recognised as a Retail Excellence Top100 store. I am extremely proud of the teams in Cavan, Dundalk and Market Cross. This acknowledgment is testament to all their hard work, dedication and exceptional customer service”.
David Fitzsimons, Group Chief Executive of Retail Excellence commented, “There were almost 700 entries nationwide and as with other years we are delighted with the quality of applicants this year. The very high standard of service, customer engagement and display among Irish retailers was very evident which made selecting this year’s Top100 particularly difficult. I want to commend all who entered this year and in particular, I want to congratulate the Top100 stores for making it through. Those named as Top100 finalists have what it takes to shine through and be recognised as the best retailers in the country”.