Frequently Asked Questions
Frequently Asked Questions
Can I download the app to any phone?
We've designed the app for both iOS and Android phones. Just go to your app store or play store to download the app.
How do I apply for an Insomnia Treats account?
Register your details at www.insomnia.ie/loyalty-we-value-yours and then download the Insomnia Treats app on your mobile phone device and register your card or keyfob. You must register your Insomnia Treats Card in order to activate your account.
What exciting features does the loyalty programme offer?
Every 10th coffee is free (excluding meal deals)
Earn beans on every purchase including promotional deals
Earn 2 beans for every euro spend, 2 beans = 2 cents
Exclusive Insomnia treats
Earn 20 extra beans when using a reusable cup
Free Birthday Treat
Free seasonl drinks
In App Top-ups
Convenience to pay for your purchase - all drinks, food and retail products using Insomnia Mobile Payments
Earn one free coffee with the purchase of an Insomnia Keep Cup
How do I collect Insomnia beans?
Every time you make a purchase in Insomnia make sure to scan your app, card or fob. That way you will be rewarded with 2 beans for every euro you spent!
How can I spend my Insomnia beans?
One Bean = 1 cent. Once you have enough beans built up, you can redeem them to purchase anything you fancy instore!
How can I check my balance?
You can check your balance online, on your phone or in store with our baristas! Your balance is printed on your receipt once you scan your card, app or fob. You can also check by logging into your app or www.insomnia.ie/loyalty-we-value-yours using your treats username and password.
What are the benefits of using Insomnia Treats mobile payments?
For your convenience and increased speed, we've added mobile payments to our app. This will allow you to quickly and easily pay for any purchase in Insomnia without the need to worry about cash or cards!
How does it work?
All you have to do is load money onto your Treats account by cash or credit card at any of our participating stores. You can then scan your card, app or key-fob as normal and pay for your Insomnia favourites! All of your transactions can be seen on the app or you can log into your Treats account at http://insomnia.bopzy.com/
Do I need to be registered to use mobile payments?
Yes all customers must be registered on the loyalty programme in order to use the mobile payments feature.
What can I pay for with the app?
You can pay for any Insomnia item with the mobile payments feature - coffee, food, keepcup - you name it!
How do I topup?
Should you wish to top-up your balance you can do so in participating Insomnia stores at the till or in your App.
Is there a maximum balance on my account?
Yes, the maximum balance is €100.
Where can I see what I've previously spent in Insomnia?
All of your transactions can be seen on the app or you can log into your Treats account at http://insomnia.bopzy.com/ They are also on your recepit any time you make a purchase and scan your account in store.
Is my mobile payment balance refundable?
No your mobile balance is non-refundable, non-transferrable and there is no cash back facility.
Is there a pre authorisation charge when I top up?
Yes there is, €1.01 will be pre auth from your account and the hold is taken off after 4 days.
What PCI certification does the mobile payments app have?
Our mobile payments app is PCI Level 1 compliant, adhering to the most stringent of card security measures.
Are my card details safe?
Yes they are, Insomnia processes your card details based on an encrypted digital token. Your customer's sensitive payment information is converted into a secure token. This allows card data relating to a transaction to be stored, without storing the full card details.
Will there be giftcards?
Yes we hope to have gift cards in store in 2 months time (just a short time to wait!)
Are Insomnia Gift Cards accepted in all your stores?
Currently, our gift cards are only accepted in Ireland in our High Street stores. A list of these stores can be found here.
Can I return an Insomnia Gift card?
No, gift cards are non-refundable, non-transferable and cannot be exchanged for cash
Can I add my gift card to a Treats account?
Yes you can add your gift card to your treats account. All you have to do is log into your Treats account, click on the “add card” option, and enter in the card number at the front and the 3 digit pin number at the back of your gift card. And whalaaa that’s it!
Do I need to be a registered Treats account customer to purchase a gift card?
No, anyone can purchase an Insomnia Gift Card.
Can I purchase a gift card online?
Currently, Gift cards can only be purchased in store.
Does my gift card expire?
Please see the reverse of the Insomnia Gift Card for expiry date details.
How do I find out my gift card balance?
You can access your Gift Card balance at any till point in store, a member of our Insomnia team will be happy to assist you. Your balance will also be printed on your receipt after use.
Is there a charge when spending the cards?
There is no charge to spend our gift cards.
Do I have to spend the whole amount at once?
No, if you don’t spend the full balance of the Gift Card, the outstanding balance remains on your gift card.
Do I have to use my gift card all in the same store or can I use it in different branches?
No, you do not have to use your gift card in the one store. Gift Cards can be used in any of our high street stores. You don't have to use it all in the one store at the one time.
Still got more questions?
Contact us at firstname.lastname@example.org if you need more information on our loyalty treats programme or mobile payments feature.